At Baxter Clean Care, we do our best to make your ordering experience as seamless as possible. This includes the return policy process. Baxter Clean Care allows you to return merchandise you order up to 30 days from receipt of your products.
In order to qualify for a return, the products must be in 100% re-sellable condition. This includes in their original packaging. Before you return any merchandise you must obtain a Return Authorization (RA) as well as information on additional steps in the return process. We ask that you provide the original invoice if possible.
For items we stock, there is no restocking fee if returned within 30 days. Normal restocking fee is 25% of the items being returned. There may be some situations with specific manufactures where an additional restocking fee could apply. Non-stock items may incur a restocking fee. If the product was shipped, the receiving party will be responsible for return freight. If there is ever a question, please contact customer service 903-759-2796.
If the item was a special order item, it may not be returned. Other items that may not be returned are; machines, including but not limited to, vacuum cleaners, floor machines and other equipment. In addition, any item that breaks or becomes non-operative due to excessive wear or abuse, may not be returned.
For all orders where a return is necessary, once we receive the merchandise and inspect it to insure it is in re-sellable condition, the credit will be issued within 3-5 working days. In most cases the shipping charges are not refundable. The customer is responsible for the cost of all shipping on returns unless otherwise determined.
If your product arrives damaged, please note the damage on the carrier’s delivery record. Also we ask that you save the shipping cartons, product boxes and remaining product. You should then contact us to report the damage within 5 business days of receipt. You can contact us at 903-759-2796. We will work with you to replace the damaged merchandise at no further cost to you.
Once your products are packed and processed for shipping, they cannot be cancelled. If you feel the need to cancel an order, please contact our customer service department as soon as you realize the need to cancel. For situations not covered by this policy, please contact our customer service department at 903-759-2796.
Revision 4.20.16
East Texas Regional Distribution Center:
Servicing Longview, Tyler, and Paris
114 E. Niblick
Longview, TX 75604
Phone: 903-759-2796
Fax: 903-759-8110
J P Gould Baxter/BRW
Servicing Dallas and Ft. Worth
1800 Kelly Blvd
Carrollton, TX 75006
Phone: 972-329-0022
Fax: 972-329-0263
